2.8K Messages
Text/SMS Alerts not working
I see this is still a problem, simplisafe. This morning I did not receive txt alerts for disarming/disarming, and the alerts section on the online account has zero option to re-verify phone (there's no red icon to suggest it needs re-verifying) - it also no longer has the option to choose or change "verizon smartphone" that used to be available (changing that used to work). Are you having sms problems again? Had these issues continuously years ago, was finally able to have reliable txt/sms alerts for a year or so now, until today. Also, your chat function sucks, a live person would be nice instead of the useless 'choose which option' helps but doesn't help. Finally, the incessant log in to the account, login and verify again just to use forum when already logged in, verify again, thanks for fixing this (not) 3 years ago. This is precisely why I stopped using the forums. One login, to account/forum/whatever, why couldn't you have done that!
Accepted Solution
coltmaster1
2.8K Messages
6 months ago
Update - Resolved. Performing a user test on the system managed to get the txt/sms phone alerts working again - although there are a few alerts from earlier that never came through.
I've actually had a few problems with the system in the last month - the famous "wireless interference detected" problem that went on all day long until I reset base station (including taking out batteries and reinserting) - had to do it three times. Of course, simplisafe never has a suitable answer to this beyond "you must have other interference going on, like a garage door opener, or a low battery in your tv remote". Sigh. Every time this happens, nothing has changed in my home, the garage door opener not used at the time, no new tech or anything with radio signal interference, nothing. Not going to beat a dead horse here, this has been going on since the rollout of SS3, when I bought it.
3 sensors have gone caput in one month (2 entry sensors and a glassbreak sensor). Yes, I tested them against other sensors in different areas - they're junked. So much for simplisafe's claim of long life.
No longer possible to re-write/enter the names of devices in the online account section now, the page has changed, and now you have to click on the sensor name to even see the serial number, when before one could hover mouse over the name. Now I have 2 new sensors in lowercase and no spaces :( (despite naming from keypad - no option to change this in the online account).
0
0
davey_d
Community Admin
•
5.6K Messages
6 months ago
Hi @coltmaster1
Thanks for the feedback, and sorry for this new round of issues.
We haven't had recent reports of any outages that affect SMS notifications specifically. Do you happen to know if the events were still showing up on your Timeline event log? If so, it might actually be a cell connectivity issue.
FYI, you shouldn't need to do the "re-verify" thing anymore, because we've changed how SMS works in the backend to prevent being blocked by your phone provider.
On the Live Chat front, it does start with a bot - just in case we could resolve your issue with basic troubleshooting. But if you continue on, you'll be able to get through to a human agent.
Regarding the Wireless Interference Detected issue, your Base Station really does seem to be picking up something. But it could just be overly sensitive. Have we worked with you in the past about dialing back the sensitivity? If we bring it down just a little bit, it'll still be able to pick up a real jamming event.
As for those sensors going down - were you able to pin down if it was a battery or a communication issue?
Since you have so many things still ongoing, I'm going to request contact from a Specialist, so we can get them all sorted out at once.
1
0