16 Messages
Text Alerts from Simplisafe to Verizon
Any Verizon phone users out there who recently have NOT been getting or very late getting text alerts from Simplisafe? Simplisafe tech support tells me there is an issue on the Verizon side, and Verizon tech support tells me all my account settings, etc., are as they should be.
Getting tired of the "He said, she said" run-around.
Getting tired of the "He said, she said" run-around.
taviking22
16 Messages
4 years ago
As of about 9:00 PM last evening I started getting a backlog of texts from Simplisafe. And today texts are being received in a timely fashion.
Thank you to the "whoever you are" be it Simplisafe or Verizon for working this problem through and fixing the issue.
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eisenhowerdonna
2 Messages
4 years ago
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davey_d
Community Admin
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5.7K Messages
4 years ago
Yes, there is a known issue affecting customers who have Verizon phones, where your Smart Alerts via SMS are being delayed or prevented from delivering. Our engineers continue to investigate the issue.
For those unfamiliar, the way that Smart Alerts via SMS works is by via a web-to-text gateway. That is, our server sends out all alerts as emails, and then when they reach your carrier, they're translated as regular text messages before they're sent to your phone. The issue is somewhere along that chain of communications.
If you have a smart phone (i.e. iPhone or Android), we strongly suggest using Push Notifications through the SimpliSafe app instead. Those alerts come directly from our website to your phone, and should be much more reliable.
- Johnny M.
SimpliSafe Home Security
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davey_d
Community Admin
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5.7K Messages
4 years ago
I did answer your other post here. But long story short: If you already have the latest firmware, then we cannot push it again to your system.
That WiFi issue is a totally different one from this thread's main topic.
Our representative over the phone should have been troubleshooting that connection - for example by looking out for sources of interference, and moving your Base Station to a different spot where the signal can have a clearer path to your WiFi router.
- Johnny M.
SimpliSafe Home Security
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