‎Some customers are experiencing an issue resulting in delayed App and camera load times. | SimpliSafe Support Home
 
shiherlis's profile
Advocate

Advocate

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724 Messages

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20 Points

Sunday, October 9th, 2022 2:38 PM

Some customers are experiencing an issue resulting in delayed App and camera load times.

I am glad SimpliSafe addressed this. Unfortunately, I could not access the app with 5G at all, and it would even hang on Wi-Fi.

I think I will go back to waiting before applying updates (though I am unsure if the app had anything to do with the problem).

Accepted Solution

Community Admin

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5.2K Messages

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50 Points

1 year ago

Hi @shiherlis ,

The issue we encountered over the weekend was related to something in the back end. So no, it wasn't caused by a software update on your end.

I am glad to report though that our dev team was able to resolve the issue on Sunday morning.

(edited)

Advocate

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724 Messages

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20 Points

@davey_d​ 

Thank you for clarifying.

23 Messages

1 year ago

App was a mess last night and cause an alarm when my daughter came home and also a false ARM after that  so we thought we were protected and even had a text stating it was in home mode  but this AM it was off with no explanation 

Community Admin

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5.2K Messages

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50 Points

@zimerclan​ we did have site issues over the weekend that affected load times for the app and cameras. However, what you describe might have been something else. Have you been in touch with our Support team at 800-548-9508? We can troubleshoot and hopefully take steps so that this doesn't happen again.

23 Messages

my dealing with the Simply team have usually been less than stellar  and this was obviously an anomaly on your end  so no I did not waste my time contacting anyone 

Community Admin

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5.2K Messages

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50 Points

@zimerclan​ I'm saying that you might have seen some slow-downs with loading the app, related to the server issue over the weekend. However, the other symptoms you mention point to something unrelated to that, and further would require looking at your account to fully investigate. So I do recommend giving our Support team a call if you have not already.

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