Some customers are experiencing an issue resulting in delayed App and camera load times.
I am glad SimpliSafe addressed this. Unfortunately, I could not access the app with 5G at all, and it would even hang on Wi-Fi.
I think I will go back to waiting before applying updates (though I am unsure if the app had anything to do with the problem).
5 months ago
Hi @shiherlis ,
The issue we encountered over the weekend was related to something in the back end. So no, it wasn't caused by a software update on your end.
I am glad to report though that our dev team was able to resolve the issue on Sunday morning.
6 months ago
App was a mess last night and cause an alarm when my daughter came home and also a false ARM after that so we thought we were protected and even had a text stating it was in home mode but this AM it was off with no explanation