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jbakunis's profile

Tuesday, November 7th, 2023 12:00 AM

simplisafe not compatable with my device?

why is the android app from the playstore saying its not compatible with my device?

I have an android 14 up to date pixel running graphene os with google services installed.

697 Messages

7 months ago

"with google services installed"

This seems like an unusual thing for someone to specify. Did those services not used to be installed on your phone and/or were they modified in some way previously?

For what it's worth, I'm running Android 14 (UP1A.231005.007) on a Pixel 6 Pro and had no problems re-installing the app just now after I uninstalled it. What build, exactly, are you running? Is there anything at all different about how you installed that build versus the normal OTA process that 99.999999% of Android users use?

Community Admin

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2.9K Messages

7 months ago

@jbakunis The SimpliSafe mobile app is only compatible with Android 9 or above. Since you're running Android 14, your device should certainly be compatible. 

Is the SimpliSafe app currently downloaded on your phone? Or is this a new device that you're trying to download the app on. If the SimpliSafe app is currently downloaded on your device, it may help to remove it and try downloading it again.

2 Messages

@emily_s​  this is a new install . other users of grapheneos have installed it no problem . so it could be something I need to reconfigure . does the app require any special requirements besides being above android 9 ?

Community Admin

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2.9K Messages

@jbakunis​ Aside from being an Android 9 or higher, there can be certain operating systems that aren't compatible with the SimpliSafe mobile app. I'm thinking there may be something within GrapheneOS that isn't allowing you to download the app. You mention that other users running GrapheneOS have been able to download the SimpliSafe app, though. I would recommend comparing the configuration on your device to theirs to see if there is a difference between them that may be causing this problem.

1 Message

1 month ago

I purchased a Simplisafe security system for my 90 year old mom who has no cell phone, iPad or computer. I was told by the company that i can purchase a streaming device such as a Roku or ONN and download their app from the play store to work on a television. Both Roku and ONN does not have the Simplisafe app. Any ideas on what devices might have this app?

Community Admin

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2.9K Messages

@markmajoris​ I'm afraid you were given incorrect information. SimpliSafe accounts can only be accessed through our web app or the SimpliSafe mobile app for Android and iOS devices. Integrations are not available for set-top-boxes like Roku, ONN, or Fire TV.

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