2 Messages
Simplisafe App randomly plays demo video
Not sure if this happens on iPhone, but on android with the Simplisafe app, whenever we get a push notification it sometimes randomly starts playing the demo/setup video. This happens on multiple android devices we have. This happens the most when we get a notification for our doorbell.
On the latest App version, and latest basestation firmware. Anyone run into this issue before and have any solutions for a fix?
Accepted Solution
SSchlosnagle
4 Messages
3 months ago
My partner and I both get the setup video playing after a Doorbell notification.
Both of us have Samsung Android phones.
1
captain11
Captain
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6K Messages
3 months ago
@whiteaces A possible link here. I reported to SS that on the android (latest version, Pixel 8) when I unlock my door and ring my doorbell, the audio for the video starts, and then ends when I relock the door. I am not sure if the video plays too but the audio definetely does. Advised by SS they are looking into it.
0
davey_d
Community Admin
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5.7K Messages
3 months ago
Hi @whiteaces ,
Yes, we're currently tracking similar cases. But you mention that you're seeing the app actually play the video, and not just the sound? And you're seeing it on multiple different types of event?
1
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Mrvaderx
1 Message
19 days ago
Any update on this issue? I also have an Pixel 8 having the same behavior...
3
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