10 Messages
Simplisafe app not working after latest iOS update, 15.6
Can't log in on my iPhone - if there's a captcha on the phone app, can't see it.
Current login and password work just fine from my two laptops.
10 Messages
Can't log in on my iPhone - if there's a captcha on the phone app, can't see it.
Current login and password work just fine from my two laptops.
Accepted Solution
benjaminkurata
10 Messages
3 years ago
NEVER MIND, I FIXED IT MYSELF!
So SimpliSafe added a reCaptcha to their smartphone app. Only it doesn't show up in Apple iOS unless you:
Settings > Safari > Scroll forever to the last item, "Advanced" > Javascript > On
App works fine now.
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Accepted Solution
GermanShepherd
1 Message
3 years ago
I've had the same problem! My JavaScript was already toggled on, but that sent me down the right path.
What fixed it for me was: Settings > Safari > scroll to the bottom for "Settings For Websites" section > Content Blockers > toggle off "All Websites". That made the reCaptcha appear after I force quit/reloaded SimpliSafe app.
Once I'm logged in, looks like I can turn Content Blockers back on... Just gotta remember for the next time.
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benjaminkurata
10 Messages
3 years ago
Yes, I power cycled my phone after the iOS update.
Yes, I deleted the app and downloaded it again.
The app doesn't appear on the Settings > Notifications, so I'm not getting ANY system notifications.
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alexandria_c
Community Admin
•
242 Messages
3 years ago
ReCaptcha was recently, and temporarily, added to authenticate logins to SimpliSafe accounts. Thank you @benjaminkurata and @GermanShepherd for taking those steps and verifying that they worked to resolve the issue. I have gone ahead and marked these as an 'Accepted Solution' as this should help to resolve the issue for anyone else currently having trouble logging in to their account.
If you run into any issues logging in to your account in the future, or have any other questions, don't hesitate to reach back out.
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meis925
1 Message
2 years ago
All of the sudden, the app is not working on my iphone. I did rebooted, deleted the app and the Safari/Java recommendation. However, app is still not working.
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paulgeary
5 Messages
2 years ago
I've tried to try the above methods, I have had several chats with SS via phone and online chat ... without the app, my use of the cameras is definitely diminished!
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shartman414
1 Message
2 years ago
I’ve deleted and reinstalled the app and still cannot receive “push notifications “. It tells me that the app in stopping the ability to have the “push notifications “.
I have IOS 11. I have downloaded all updates!
I have spoken with SS twice and my phone carrier twice. PLEASE HELP!!!!!
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msl_tech
1 Message
2 years ago
Tried all of these suggestions, app was working now it is not. Just get "oops something went wrong", iPhone 8 plus iOS 16.2. Logging in through various web browsers works just fine. Just cannot get into it from the phone app.
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paulgeary
5 Messages
2 years ago
So, finally, the app works. I'm not sure when, but an update must have been pushed out.
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pgibian
8 Messages
2 years ago
For several weeks Ive been unable to get the app to work. It's been updated regularly, etc.. I decided to log out, and when I logged back in the app worked properly.
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