3 Messages
Side Panel Links in Dashboard don't work in Firefox
I have to manually type in the links I need, for example:
https://webapp.simplisafe.com/#/monitoring
I have to type in the word "monitoring" to get to that page. Same with "cameras" and PINs and System - none of them work. It's been like this for quite a while. Can someone fix this please, or tell me what I'm doing wrong? Thanks.
captain11
Captain
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6K Messages
6 months ago
@simrick405 I may be wrong but it sounds like a browser setting or incompatability. Try allowing 3rd party cookies or, better yet, call support for troubleshooting. After a browser update, my browser (Chrome) was not be compatible with some sites and I switched to Edge or Firefox until I figured it out. BTW, does your app work okay? Again, suggest calling support.
(edited)
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davey_d
Community Admin
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5.6K Messages
6 months ago
Hi @simrick405 ,
Thanks for reporting. I did test on firefox myself, and had no trouble. So there might be something you have different with your particular setup. I have some questions that might help get to the bottom of this:
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simrick405
3 Messages
6 months ago
Hi and thanks for your reply.
To answer your questions:
I'm using a desktop computer
Windows 10 65 bit 22H2 19045.3803
Yes, javascript & cookies are enabled
I did have uBlock Origin on, but have turned it off for Simplisafe websites (I made an exception in the blocker itself.)
FF v122.0
I've tried doing a clean refresh of the page (CTRL+F5) and that doesn't help.
It worked once, then stopped.
I was going to clear cookies & cache, but decided to log in first & test it, after having turned off the computer yesterday and back on today, and of course, it's working now. lol
I don't know what to say....but, thanks for your help!
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simrick405
3 Messages
6 months ago
And....I just went back to the page, and it has stopped working....lol I can't win!
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