‎Security issue: Incomplete "Manage Logins" | SimpliSafe Support Home
hmann's profile

Sunday, January 1st, 2023 5:44 PM

Security issue: Incomplete "Manage Logins"

Recently I noticed that all of my successfully logged-in devices for my Simplisafe account are not showing up in Account/Manage Logins page, so it is possible that some logins that I forgot about or - worse - don't know about, are not shown and I can't log off them from this Manage Logins page. It seems to me like there should be some more details like a UUID, a location, an IP for each login, which would make the login list actually complete and so the "logout device?" feature would be most useful.

3 Messages

7 months ago

I'm having the same problem.  Moreover changing passwords doesn't log me out of known logins on other devices with a now-outdated password.  Please advise asap as this is a security concern.

Community Admin


2.7K Messages

@calli​ If you have logged into your SimpliSafe account on multiple devices, you will automatically be logged out on that device after 30 days of inactivity. The Manage Logins section will only show which devices your account is actively logged into. 

When you changed the password on your account, did you notice that it didn't log you out of the mobile app or web app? After changing your password, you should be asked to log in again the next time you try to access your account. If you noticed this behavior on the mobile app, I would try deleting it and downloading it again.

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