‎Random SMS Messages | SimpliSafe Help Center

Wednesday, February 17th, 2021 4:01 PM

Random SMS Messages



5.1K Messages

2 years ago

@neil_6  No, I'm not getting those but by chance did you sign up for one of the beta projects? If not, I would call SS support to troubleshoot.  Please post your outcome here if you get a chance.

Community Admin


491 Messages

2 years ago

Hi @neil_6,

We've had a few customers mention this to us recently. It's not a message that we are sending out but we do believe we have an explanation for it. The way that we send out our SMS messages is through your cellular provider's email -> SMS gateway, and any email sent to that gateway may look as though it is coming from the same short code number. All of the affected people appear to have the same cellular provider and be in the same geographic region so we believe that it is the cellular provider that is triggering these messages. For further inquiries regarding this specific issue, please contact your cellular provider.

SimpliSafe Social Team
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