197 Messages
Push Notification Stopped Working
For some reason, I am no longer getting any notifications on my phone. Motion detection, doorbell, etc. I've checked the settings on my phone and in the Simplisafe app and everything looks correct. My wife is getting them on her phone.
mdolfan
197 Messages
3 years ago
My time was not wasted waiting. While on hold, I did a minor repair on our water heater, worked on a project for a meeting tomorrow morning, answered emails, and called my dad to wish him a happy birthday.:)
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davey_d
Community Admin
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5.6K Messages
3 years ago
That doesn't sound correct to me - especially if your wife is still getting the notifications. There was a known issue over last weekend where customers with Verizon phones were getting severely delayed notifications, due to a networking issue. That should have been cleared out - in fact, as soon as the connection was unblocked, a lot of customers ended up getting their delayed notifications all at once!
But the above issue only affected SMS Alerts to Verizon phones - so camera motion and doorbell alerts shouldn't have been affected, let alone alarm system alerts going through Push Notifications.
For now, if you're on Android, I would suggest clearing the SimpliSafe app's cache. On iPhone, you can just delete and reinstall the app.
- Johnny M.
SimpliSafe Home Security
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