Phone app: Notifications not working, customize the notification sound

good luck - its been crickets around here.  U might just be better off calling them.  I am going to...

I don't know anything about settings on a Samsung phone or how to configure your push notifications..... but I recently upgraded my Iphone and the notifications continued to work just as they did with the old phone

You didn't say what notifications you are trying to get to work....If you want to get secret alarms or notifications when you arm and disarm the system all 3 boxes need to be checked....but that shouldn't have changed when you got a new phone.

Maybe or maybe not related, but if you have the 24.99 plan, try making those adjustments on your online dashboard page instead of via the phone app, it's worked for a few other minor issues like making changes in the app.  As for the actual notification sound on your phone, that would be via your phone's settings.

The notification are finicky --I have had issues too whether it is via the app on iphone, android, desktop or tablet.

You should be able to change the notification sound on android. I did it when I had an S7 Edge at least. It's via your phone sound settings, not the app though.

I only get camera notifications on my phone, how do you get notifications if a motion sensor detects movement? I can't find it anywhere.

@karen.miller, notifications via secret alerts are an "either or" proposition.  You can have your motion send you an alert or it can alarm the system.

For example, I have a motion sensor in my garage.  When the system is armed, I have it sent to alarm; if its off it sends an alert (in my case, a push alert which is quicker and more reliable than a SMS or email.

Hope this helps.