3 Messages
Phone app and online account appear to be missing monitoring plan?
My systems camera started playing an audio message that there was a connection problem. When I tried to look on my smartphone it came up as myself logged in but without a monitoring plan. When I logged into the website it came up the same like I had no monitoring plan.
However my payments have gone through on my credit card without any issue the last 12 months and including as recent as 20 days ago.
I used the keypad to go into Test mode and still received an email and text message, but no monitoring center phone call.
Is this some kind of technical glitch?
However my payments have gone through on my credit card without any issue the last 12 months and including as recent as 20 days ago.
I used the keypad to go into Test mode and still received an email and text message, but no monitoring center phone call.
Is this some kind of technical glitch?
sterumbelow
21 Messages
4 years ago
There's an international outage (UK and US, at least) so nobody can access anything.
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shadowmantj
6 Messages
4 years ago
Surely this is an issue on SS end...
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dylanmorelle
1 Message
4 years ago
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contactdigan
1 Message
4 years ago
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jfroehlich
1 Message
4 years ago
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saurek
3 Messages
4 years ago
If technical glitches are going to affect the ability to monitor our homes and lessen our peace of mind, there should really be a system in place that at least notifies customers of the issue. Through email, text, or something! For a security company, this is not good.
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rhansen1987
1 Message
4 years ago
A few hours ago I set up one of my camera to monitor a 3d print i have running while I go to work.
I log in to see my progress. Nada.
Apparently I don't even have a system anymore.
Did my house burn down while I was away?
At least I came on here to see everyone is having the same issue.
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sterumbelow
21 Messages
4 years ago
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sterumbelow
21 Messages
4 years ago
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billhennessy
3 Messages
4 years ago
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billhennessy
3 Messages
4 years ago
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simplisafe_admin
Community Admin
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535 Messages
4 years ago
Last Friday evening there was an interruption, for about two hours, to our account services that lead to many users' inability to use the SimpliSafe app or to manage their accounts through SimpliSafe.com. While our monitoring services were unaffected during this period and alarms were still able to be responded to, we understand that this is an area in which we have fallen short of the expectations that we, ourselves, and our customers hold us to. Know that while our first priority is keeping our services up and running to ensure the safety of all of our customers' homes, we are working on our processes for notifying our customers in the future.
As this issue was resolved shortly on Friday, any customers who are having issues should contact our Support Team to troubleshoot their specific issues. Support can be reached at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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