We are having a similar if not same issue. Not at home so can't see the system but it was working last night. Today, the app is logged in but our only option is to set up a new system. Trying to reach customer service but no luck yet.
Same issue for me as well. When I try to log into the app or website, it's as if my system hasn't been set up at all. This is extremely frustrating. I can't imagine if I was out of town right now. I'd be livid.
If technical glitches are going to affect the ability to monitor our homes and lessen our peace of mind, there should really be a system in place that at least notifies customers of the issue. Through email, text, or something! For a security company, this is not good.
On January 15th, 2021 sterumbelow says:
Simplisafe have tweeted that there's an outage. Nobody needs to call them!
There are plenty of people who do not utilize social media; I am one of them. Being as such, I would never see any message posted on Twitter, Facebook, or Instagram.
You don't need to be on Twitter to search Twitter! It's just a good place to look when things like this happen because there are usually others with the same problem.
Last Friday evening there was an interruption, for about two hours, to our account services that lead to many users' inability to use the SimpliSafe app or to manage their accounts through SimpliSafe.com. While our monitoring services were unaffected during this period and alarms were still able to be responded to, we understand that this is an area in which we have fallen short of the expectations that we, ourselves, and our customers hold us to. Know that while our first priority is keeping our services up and running to ensure the safety of all of our customers' homes, we are working on our processes for notifying our customers in the future.
As this issue was resolved shortly on Friday, any customers who are having issues should contact our Support Team to troubleshoot their specific issues. Support can be reached at Customer-Support@SimpliSafe.com or by phone at
1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
sterumbelow
21 Messages
2 years ago
There's an international outage (UK and US, at least) so nobody can access anything.
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shadowmantj
6 Messages
2 years ago
Surely this is an issue on SS end...
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dylanmorelle
1 Message
2 years ago
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contactdigan
1 Message
2 years ago
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jfroehlich
1 Message
2 years ago
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saurek
3 Messages
2 years ago
If technical glitches are going to affect the ability to monitor our homes and lessen our peace of mind, there should really be a system in place that at least notifies customers of the issue. Through email, text, or something! For a security company, this is not good.
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rhansen1987
1 Message
2 years ago
A few hours ago I set up one of my camera to monitor a 3d print i have running while I go to work.
I log in to see my progress. Nada.
Apparently I don't even have a system anymore.
Did my house burn down while I was away?
At least I came on here to see everyone is having the same issue.
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sterumbelow
21 Messages
2 years ago
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sterumbelow
21 Messages
2 years ago
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billhennessy
3 Messages
2 years ago
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billhennessy
3 Messages
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
Last Friday evening there was an interruption, for about two hours, to our account services that lead to many users' inability to use the SimpliSafe app or to manage their accounts through SimpliSafe.com. While our monitoring services were unaffected during this period and alarms were still able to be responded to, we understand that this is an area in which we have fallen short of the expectations that we, ourselves, and our customers hold us to. Know that while our first priority is keeping our services up and running to ensure the safety of all of our customers' homes, we are working on our processes for notifying our customers in the future.
As this issue was resolved shortly on Friday, any customers who are having issues should contact our Support Team to troubleshoot their specific issues. Support can be reached at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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