‎Outdoor Camera Setup | SimpliSafe Support Home
 
Dahornady's profile

Friday, April 7th, 2023 2:44 AM

Outdoor Camera Setup

Hello,

This issue seems to be a common thread but I have yet to find a solution listed. 

I recently purchased an outdoor camera, however, the app states I need to update my system firmware in order to pair the new device. The pin pad states that it is “up to date”.

Please avise.

Community Admin

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2.4K Messages

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10 Points

11 months ago

Hi @Dahornady, 

Looking at your account, I do see that there is a firmware update available. I also see that your Base Station has been disconnected from Wi-Fi and is connected to cellular. The Base Station does need to be connected to Wi-Fi to initiate a firmware update, so I would connect it to Wi-Fi to download the newest update; that should allow you to set up your Outdoor Camera! 

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