‎Only Prompted For Okta Authentication Via Mobile Chrome and Firefox So Can't Log In From Mobile Browser | SimpliSafe Support Home
 
worthing's profile
Advocate

Advocate

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680 Messages

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10 Points

Saturday, April 23rd, 2022 1:59 AM

Only Prompted For Okta Authentication Via Mobile Chrome and Firefox So Can't Log In From Mobile Browser

I'm unable to log into the SimpliSafe forums from my mobile device because both Chrome and FIrefox only show me an option for Okta authentication which doesn't work. If I go to the logon page from a desktop browser I can choose Okta or SimpliSafe authentication and I can log in if I chooses the SimpliSafe authentication option.

I assume y'all are using Okta for internal purposes? If so it's extremely poor form for that logon to show up on the customer logon page and you all should consider changing it ASAP. The URL that loads on my mobile browsers is:

https://simplisafe.okta.com/app/sprinklr/exkk2wf2oViwcgASP696/sso/saml

Mobile browser screenshot:
Desktop browser screenshot:

Official Response

Community Admin

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5.2K Messages

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70 Points

2 years ago

@worthing extremely sorry about this. OKTA is, as you might have guessed, not meant for customer logins. It shouldn't be visible. I'll take care of it.

(edited)

Advocate

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680 Messages

 • 

10 Points

2 years ago

Thanks for the reply!

1 Message

1 year ago

I'm getting the same webpage when I go to SimpliSafe logon. Finally, got logged on by doing a manual entry instead of the bookmark.

(edited)

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