4 Messages
No login page or control panel
I don't know if anyone has had this problem, but I can't login to my account or see my dashboard. When I click on login, all I get is a blank web page.
This starting happening a couple of days ago. Other than that, everything's been fine except for a few mishaps with the alarm going off after pressing "Away" on my key fob and leaving the house. It turned out to be a low battery on a motion sensor (I think)!
This starting happening a couple of days ago. Other than that, everything's been fine except for a few mishaps with the alarm going off after pressing "Away" on my key fob and leaving the house. It turned out to be a low battery on a motion sensor (I think)!
captain11
Captain
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6.2K Messages
7 years ago
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chris4stix
4 Messages
7 years ago
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captain11
Captain
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6.2K Messages
7 years ago
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chris4stix
4 Messages
7 years ago
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marvinghoytgmailcom
1 Message
6 years ago
No trouble on any other web page.
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sfd84ohh
1 Message
6 years ago
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richardparks
2 Messages
6 years ago
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davey_d
Community Admin
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5.7K Messages
6 years ago
By any chance do you have AdBlockers enabled on certain browsers? We've found that some site features are being blocked, and it would help to Whitelist www.simplisafe.com. Of course, our developers are aware of the situation.
It might also help to make sure that Javascript and cookies are both enabled for our site.
Johnny M.
SimpliSafe Home Security
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kjacobs805
1 Message
6 years ago
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captain11
Captain
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6.2K Messages
6 years ago
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chedges609
2 Messages
6 years ago
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krj_1
31 Messages
6 years ago
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captain11
Captain
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6.2K Messages
6 years ago
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sloren53
1 Message
6 years ago
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davey_d
Community Admin
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5.7K Messages
6 years ago
Online Command via the smartphone app or the online Dashboard has always required the Interactive Monitoring Plan. Perhaps you were thinking about the Easy Setup Wizard to access your advanced settings? You can get to that simply by inserting your Master Keychain Remote into your computer.
Also as long as you have Monitoring active (even Standard Monitoring), you should still be able to log into your account on the app or Dashboard to access your system's Timeline event log, or make changes to your contact, payment, and account info.
As for your Motion Sensor; since the false alarm has happened a couple of times, that gives us a little bit more info to work with. You might already know this, but your Motion Sensor is triggered by heat sources moving around within its field of view. So if there's a warm object that comes into view at around a particular time of day (like, say, sunlight filtering through trees, or one of those smart lamps that comes on only at certain times of day), that might be your culprit.
If you haven't already, I suggest you give us a call at 1-888-957-4675. Our Support team might be able to talk you through some troubleshooting, live over the phone.
Johnny M.
SimpliSafe Home Security
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