‎New software update available. Please go to your Keypad for instructions. | SimpliSafe Support Home
 
shiherlis's profile
Advocate

Advocate

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724 Messages

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20 Points

Tuesday, November 14th, 2023 6:19 PM

New software update available. Please go to your Keypad for instructions.

I am very familiar with updates and apply them upon release. However, this one shows in my app (and browser), but there is no gear icon on the Keypad. Is there a new update I am unaware of? I do not see it listed in the forum announcements. The orange dot appeared 3-4 days ago.

Advocate

 • 

724 Messages

 • 

20 Points

3 months ago

Never mind, when I disarmed the system today utilizing the Keypad, the gear icon appeared when the system was Off. It is odd as it usually appears and remains as soon as an update is available (and always stays on the screen). Anyway, I applied the update. The Base Station application was quick (as usual); however, the Keypad took approximately 10 minutes (the longest I have encountered).

 

I solved my issue.

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