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Lloyd_S's profile

Sunday, May 21st, 2023 4:32 PM

New MFA Policy

A recent SimpliSafe (SS) update now requires MFA at every log in. Even on recognized hardware. And it also automatically logs out after a short time of inactivity. This is an aggravation. SS has publicly stated that existing customers could continue Log In  policy as before. But I can't!

I've been a satisfied customer for many years. I have SS GEN2 hardware (cellular connectivity above 2G), and am running Firefox on desktop WIN10.

So how do I disable "every time" MFA for existing hardware that has been previously MFA authenticated, and is recognizable to SS servers?

Accepted Solution

3 Messages

11 months ago

OK, this is helpful. My verification routine is not like yours at all.

I do not get a six digit verification code. I get an email requesting I click on a "verify" button, and then it tells me I am logged in, and the to close the page.

Since there is no page to enter a six digit code, I do not get the option to log in for 30 days.

It appears there is a bug here that needs to be addressed by the SS people. I will contact them.

My issue is not resolved, but I now see MFA is not the same for all existing customers. I appreciate your time and help!

3 Messages

11 months ago

Thank you for the post, but the software I have does not allow my device to be remembered for 30 days. Nor is there an option in Settings that I can find. Please walk me through the steps if I missed it.

My issue here is not with the importance of MFA, 2FS, etc. It is a largely effective safeguard and I always use it sensibly whenever available. Unfortunately someone at SS has decided that it was a good idea to have more stringent MFA requirements forced on the customers than required by Vanguard, Fidelity and Schwab.

My original request remains unresolved.

Community Admin

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2.6K Messages

11 months ago

@Lloyd_S with MFA set up, you should receive a text message with a code and have the option to have your device remembered for 30 days, as Dlpsr mentioned. Since that is not the behavior you are experiencing, something must be off. I've gone ahead and escalated your case to our Specialists. Someone will reach out to you soon to get to the bottom of this!

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