‎New "Devices" page on web app missing refresh button | SimpliSafe Support Home
 
zparizona's profile

Wednesday, September 13th, 2023 12:23 PM

New "Devices" page on web app missing refresh button

Status of my devices is out of date and I need a refresh button. This shows up on the mobile app but not on the web app page any longer. No refresh/refresh and edit option any longer.

The reason I need this is so when I am away from the property I can see which sensors are open vs. closed. I cannot always use my phone/the app for this purpose. Sometimes I want to use the web app. This used to work, now it does not because the status requires a check in with the base station.

There needs to be more testing done so things like this do not slip through, especially considering the increase in prices for monthly monitoring

Accepted Solution

Community Admin

 • 

2.4K Messages

 • 

10 Points

6 months ago

Hi @zparizona, 

Our devs are aware of this and they do have plans to add the refresh button back to the Devices page in the web app. In the meantime, there is a refresh button on the bottom right in the Dashboard page. If you click on that, it will refresh your account and you will see updated information on the Devices page. 

24 Messages

Are they also aware that you can no longer add a device with the web page?

Community Admin

 • 

2.4K Messages

 • 

10 Points

@rongalla​ Our devs do know that the option to add a device isn't on the web app. They are working on getting this capability back on the Devices page.

New to the Community? Get started by reading our Welcome Post.