Since this post, support for MFA over SMS with multiple phone numbers has been enabled. Head over to the SimpliSafe app (on a device where you're already logged in), then navigate to Menu > Manage Account > Multi-Factor Authentication. You'll be able to set up multiple phone numbers there.
When logging into a new device, after typing in your username and password, you'll be able to select which contact should receive the confirmation code.
@balexpac SS requires device authentication (1x) by device and by browser. A bit of a PIA but can appreciate the security. Once authenticated, you should be good to go, or at least until you clear your cookies.
As far as 2FA using the good old industry standard of texts, I avoid them like the plague, opting for 3rd party apps like Google Authenticator and use them when available. SIM swapping is becoming too large of a problem and until/if 3rd party alternatives are available, I won't be using 2FA with Simplisafe. Admittedly, all of this is just my opinion, many others will differ.,
I currently use Authy for 2FA for any website/account where it can pose significant risk to me if it were compromised. e.g. My bank accounts, email, etc...
My primary concern was not having multiple user logins for my simplisafe account, which makes using 2FA difficult if you aren't the one whose device is registered for the 2FA. This has happened with other websites or accounts where the only allow one login. If I'm traveling, at work, etc..., my wife will have to call me to give her the one-time password generated by Authy to allow her access to the account to which she is attempting to log in. Most websites will allow for more than one login username when 2FA is required. e.g. We have unique login accounts for our banking accounts. This allows us to each register our own devices for 2FA.
Official Response
davey_d
Community Admin
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4.3K Messages
1 year ago
@jerrybny and @stevendunn ,
Since this post, support for MFA over SMS with multiple phone numbers has been enabled. Head over to the SimpliSafe app (on a device where you're already logged in), then navigate to Menu > Manage Account > Multi-Factor Authentication. You'll be able to set up multiple phone numbers there.
When logging into a new device, after typing in your username and password, you'll be able to select which contact should receive the confirmation code.
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captain11
Captain
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5.1K Messages
2 years ago
As far as 2FA using the good old industry standard of texts, I avoid them like the plague, opting for 3rd party apps like Google Authenticator and use them when available. SIM swapping is becoming too large of a problem and until/if 3rd party alternatives are available, I won't be using 2FA with Simplisafe. Admittedly, all of this is just my opinion, many others will differ.,
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balexpac
2 Messages
2 years ago
My primary concern was not having multiple user logins for my simplisafe account, which makes using 2FA difficult if you aren't the one whose device is registered for the 2FA. This has happened with other websites or accounts where the only allow one login. If I'm traveling, at work, etc..., my wife will have to call me to give her the one-time password generated by Authy to allow her access to the account to which she is attempting to log in. Most websites will allow for more than one login username when 2FA is required. e.g. We have unique login accounts for our banking accounts. This allows us to each register our own devices for 2FA.
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davey_d
Community Admin
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4.3K Messages
2 years ago
These are some very valid points. We'll send your feedback up to our dev team.
- Johnny M.
SimpliSafe Home Security
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stevendunn
1 Message
1 year ago
I am running into the same issue. Has anything been set up to address this problem? Thanks
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jerrybny
1 Message
1 year ago
I am having the same problem also
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