‎Moving & Account Transfer...Easier Way?? | SimpliSafe Support Home
 
mikemalloy0's profile

Friday, June 2nd, 2023 12:33 PM

Moving & Account Transfer...Easier Way??

The SS support page suggests that if I am moving and leaving my system with my former house is to move ALL of the devices, cameras, etc. from the system and then the new owner will need to reconnect/install these same devices. This sounds overly burdensome and a fundamental pain.

Via the web app using a browser, cannot prior to us moving out they/we change the email address the contact names/notification contacts, credit card info, safe word, PIN to what they want and go from there? 

There has GOT TO BE an easier way than what this page suggests?

https://support.simplisafe.com/articles/moving-support/im-moving-and-not-taking-my-system-with-me/63447826d9a8b404da76cbef

Community Admin

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10 Points

9 months ago

Hi @mikemalloy0, 

The process as stated in that Help Center article is correct. However, you don't need to remove all of the devices from your SimpliSafe system, just any Smart Locks and cameras. Any sensors you may have, like Entry Sensors, Motion Sensors, or Water Sensors can stay on your system. 

5 Messages

9 months ago

Thank you Emily_s , but...

Is there an easier way?

Like using the web app via a browser, change the email address, the emergency contact names/notification contacts, the credit card info, safe word, PIN to what they want?

This would  transfer ownership?

Community Admin

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2.4K Messages

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10 Points

@mikemalloy0​ Unfortunately, there is not another way to transfer ownership of your old SimpliSafe system to the new owners of your house. The steps listed in that Help Center article is currently the only process we have.

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