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w7pp's profile

Tuesday, August 16th, 2022 6:07 PM

Low battery on app, not on control panel.

I have just changed batteries on 4 of my sensors. Each one shows 4.0 to 4.2 volts... they are NOT LOW! The control panel doesn't have the (!) showing any problem, but the app shows 4 low batteries... WTF? I can't seem to find a place in the app to clear the low batteries. Swiping down on the app doesn't clear the low battery message? Anyone have a solution ???

Community Admin

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240 Messages

2 years ago

Hi @w7pp - welcome to the community!

As a first step, it might be worth restarting the SimpliSafe app to see if that clears out the error. If you're still finding that your sensors show low battery despite the batteries being changed, it would be best to try to remove a sensor and then re-add it to your system. You can do this by going to the three-bar menu in the top left corner of the app, then selecting My System > Device Settings > tap the sensor > Remove Device.

Once removed, you can re-add it by going to Device Settings and tapping the + in the top right corner.

Let me know if this helps to clear things up, or if you have any other questions.

All the best,

Alexandria C.

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