Issues with Alexa Integration

I've enabled the Simplisafe skill on Alexa and am able to arm the system by voice or routine, however, Alexa asks for confirmation when doing so. I liken this to telling your child to clean their room then the child asks you if you want them to clean their room. I don't understand the value of Alexa asking the user for confirmation after giving the order to arm.

I reached out to Support about this and this is the answer that the L2 agent forwarded to me which they received via escalation to an L3 agent:

"It's the App, apparently... It keeps shutting the system off after they arm it. Have them uninstall the app, try to arm it, and if it works, reinstall the app and take it from there. If Uninstalling the app does not work and it still happens, replace the base station."

Has anyone else been told this by Support? Did it work for you?

I wanted to ask before taking these steps.