iOS App Won't Work with Two Different Logins for Different SS Systems
We have two locations that both have Simplisafe Systems. Both sites need to be charged to different credit cards. One site needs to be monitored by one group of people and the second location needs to be monitored by another group. I am common to both groups. I used to be able to use the iOS app to monitor both sites. With notifications, it did not matter which account I was logged in to, I could get alerts from both systems. As needed, I could log out of one, login to the other and see the applicable full system. The functionality no longer works.
I am using iOS 15.2.1. I used to have sporadic issues like this with the previous versions of iOS but now, this won't work at all with 15.2.1. I have uninstalled the app several times and proved that only the first location is accessible. Once I try to login to the 2nd location, it tells me I need to Setup my SS system. It does not matter which location I setup first, it is the same situation. Only the first location is accessible.
I can not merge these accounts under one login because I need the billing to be different and the other people at either location do not need to see the info about the other location, so using a common shared login is just not possible. And, may I say, that in 2022 where online security is a massive risk to everyone, it is a huge frustration that Simplisafe, a SECURITY COMPANY, does not allow unique logins and everyone has to share the same login. This practice was eliminated from all secure systems at least 20 years ago.
I tried to use the web browser access from my iphone but regardless of which browser I use (Safari, Chrome, Duck Duck Go), it will not allow me to live view the cameras from the Cameras menu option. I get a message "This browser is missing the required features for playback. Please use a different browser or our mobile app. Recent Chrome, macOS Safari, Firefox and Edge browsers are known to work." . Interestingly I can view the cameras from the Timeline page but this does not give me the ability to view the cameras live.
So, I don't know how to handle this situation other than start investigating alternative systems. I need live camera views for both sites and CAN NOT share the same common login information for everyone at both locations.