‎IOS App Issues | SimpliSafe Help Center

Tuesday, March 9th, 2021 3:41 AM

IOS App Issues

Community Admin


491 Messages

2 years ago

Hi @enaglieri,

It looks as though your Video Doorbell Pro is currently in the process of updating its firmware. Once it has completed that process (should take no more than 15 minutes) you can check the firmware version of your doorbell through the SimpliSafe app by navigating to the ‚ò∞ Menu -> Settings -> Camera Settings -> [Your doorbell] ->Scroll down to the bottom section where it lists the software version. The latest version is v2.6.1.154 for Video Doorbell Pros. If you continue to have this issue after getting your Video Doorbell Pro updated, it may help to know exactly which steps you took during your troubleshooting. Did you remove the Video Doorbell Pro from your account through your account or by doing a hard reset using the larger of the two buttons on the backside of the doorbell?

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