50 Messages
iOS 14 Verizon Apple Phone Users - ISSUE - monitor center calls do not ring
Calls from the monitoring center to my personal phone were being sent to voicemail and my iphone never rang.
My specs:
I have an iphone
I use the Verizon network
I had just upgraded to iOS 14
All calls from the monitoring center went right to voice mail with no ringing of the phone.
The fix:
On your iphone. Go to Settings. Then "Phone'.
Scroll to "Call blocking and Identification'
Turn OFF "Silence junk callers'
I assume the Verizon network has mistakenly classified the COPS monitor center number as "junk' and sent all those calls to my voicemail. The "fix' above will resolve this for you.
I have no idea how Android devices might handle this on Verizon network. But it is worth testing on your own devices.
How to test?
Initiate a SimpliSafe System Test. See if your mobile device rings from the monitor center to confirm the test signal.
Even if you use T-Mobile or AT&T - it's worth testing this.
My specs:
I have an iphone
I use the Verizon network
I had just upgraded to iOS 14
All calls from the monitoring center went right to voice mail with no ringing of the phone.
The fix:
On your iphone. Go to Settings. Then "Phone'.
Scroll to "Call blocking and Identification'
Turn OFF "Silence junk callers'
I assume the Verizon network has mistakenly classified the COPS monitor center number as "junk' and sent all those calls to my voicemail. The "fix' above will resolve this for you.
I have no idea how Android devices might handle this on Verizon network. But it is worth testing on your own devices.
How to test?
Initiate a SimpliSafe System Test. See if your mobile device rings from the monitor center to confirm the test signal.
Even if you use T-Mobile or AT&T - it's worth testing this.
coltmaster1
2.8K Messages
4 years ago
As for your phone not ringing and going directly to voicemail, mine does that sometimes, (I have android/verizon). No explanation, and as long as it regards SS, if alerts from monitoring are getting through at least via voicemail in test mode, all should still be ok. In a real-world alarm situation however, that wouldn't be good, of course.
I assume this is a new thing with monitoring, or, perhaps it's iPhone quirks now?
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kegan36604
12 Messages
4 years ago
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gocowboys
50 Messages
4 years ago
I have confirmed that the Test signal should always make your phone ring. The Test signal does not have the ability to bypass your ringing on its own. Your network and or device is doing that bc it's convinced the number is scam or junk. But luckily the feature can be turned off and the calls will ring again.
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