‎I have changed my cell carrier from Verizon to T-Mobile, do I need to change anything on Simpli Safe? | SimpliSafe Support Home
 
kretsch's profile

Wednesday, December 7th, 2022 1:00 PM

I have changed my cell carrier from Verizon to T-Mobile, do I need to change anything on Simpli Safe?

Described above

Official Response

Community Admin

 • 

5.5K Messages

2 years ago

Hi @kretsch,

 

That depends on whether or not you have kept the same phone number. If you have, you should be all set. However, if you have changed your phone number, then you will need to reconfigure three different settings:

 

First, and most important, is Multi-Factor Authentication, which is used to log into your account. That's when you log in, and we send a confirmation code to your phone.

If you have already switched phone numbers, then you may no longer be able to log in. Please give us a call at 800-548-9508 and our Support team can reset your login for you.

 

Second is Primary Contact, which is the phone number that we call during alarm events. Here's where you can find those settings:

  • On the SimpliSafe app, under Menu > Location Profile
  • On your SimpliSafe account, and navigate to Menu > Monitoring


And finally, you'll want to reconfigure your Smart Alerts via SMS. That option can be found here:

  • On the SimpliSafe app, head to Menu > Alerts & Notifications
  • On the website, go to Menu > Alerts

 

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