‎How Do I Delete My SimpliSafe Account? | SimpliSafe Support Home
 
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Wednesday, March 28th, 2018 8:26 PM

How Do I Delete My SimpliSafe Account?

I'm no longer using the system.  I cancelled monitoring, but don't see anywhere I can delete my SimpliSafe account.

44 Messages

6 years ago

Well, since there are no forum moderators or admins. , I'd say you will have to call SS support and ask them to remove your web account manually.  Quite frankly, I don't think it matters a whole lot.  If you want to stop receiving marketing e-mails from them, just wait until the next one shows up and unsubscribe from SS.

3 Messages

6 years ago

Isn't there normally someone from SS on here answering questions?

Captain

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5.9K Messages

6 years ago

@2crayz, you can't delete your account and doubt SS will do it for you. Cancel it, yes; suspend it, yes; but from a liability standpoint, they will keep the record.  If they do, it will be in the TOS, which you agreed to when you bought the product.

2.8K Messages

6 years ago

No, there's never anyone from support on the forum (beyond the twice a week canned responses), and likely won't be for months, if ever.

Community Admin

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5.5K Messages

6 years ago

@2crayz

I've forwarded your info to Customer Support. We'll reach out to see what we can do for you.

Johnny M.
SimpliSafe Home Security

1 Message

5 years ago

My wife''s email was hacked and an account was setup on simplisafe, how do I delete her account?

2.8K Messages

5 years ago

^ Call SS, explain what happened.  If it is a fraudulent account set up, tell them to delete it. (if you're a current customer, provide your safeword to verify your real account).  Also tell wife to change her email program password to something more difficult to crack (with a combination of letters, numbers, symbols).

1 Message

2 years ago

I also want to delete my account and data. There doesn't seem to be an easy way to do that...

1 Message

8 months ago

If you take a look here you can see that many states have "Privacy Rights" that allow you "The right to delete personal information we have obtained about you." however I'm unable to find where I can submit a request.  https://simplisafe.com/privacy-policy/#ccpa

1 Message

6 months ago

Pretty bad. You don't allow people to remove their information from your records now that I'm not using your services.  Sure, we "agreed" to this when we put the original sign up in place.

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