16 Messages
G4 Cell Card Upgrade- Now No Text Alerts
About 2 weeks ago Tech Support sent me a G4 cell card to replace the G2 card previously installed. I had contacted them about a problem with my doorbell camera so they said the G4 upgrade was coming, andI should go ahead and install it.
After installing the G4 card my push notifications became sporadic. I contacted tech support and was told to delete my phone number from their push notifications and then re-enter it. Went through the verification process, etc., and now today I am receiving NO notifications.
Anyone else have this issue? Any resolutions? I see in another thread others have had issues recently with getting text notifications.
After installing the G4 card my push notifications became sporadic. I contacted tech support and was told to delete my phone number from their push notifications and then re-enter it. Went through the verification process, etc., and now today I am receiving NO notifications.
Anyone else have this issue? Any resolutions? I see in another thread others have had issues recently with getting text notifications.
davey_d
Community Admin
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5.6K Messages
4 years ago
From your account info, we see that you might have already been in touch with our Support team to get this resolved. Did you still need help? If so, let us know and we can request a call so that our Support team can troubleshoot with you.
Johnny M.
SimpliSafe Home Security
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taviking22
16 Messages
4 years ago
Tom
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taviking22
16 Messages
4 years ago
Found out that not getting notifications is a Simplisafe systemic problem, and it is being worked on.
When you call tech support, I'd be asking for Stephanie as she seemed to really know her stuff, understood my frustration, and coolly and calmly explained what was happening.
Thank you, Stephanie!
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cnewtonsr
17 Messages
4 years ago
The only change I have made was to install a SS Doorbell Pro 2 weeks ago.
So far I have heard/read nothing from SS about a fix. There are numerous posts on the forum about others with the same problem. This is a HUGE problem not knowing what is happening with my system.
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vinnimatthews
2 Messages
4 years ago
I activated my SimpliSafe service today and have sent text requests to myself and 2 family members via Verizon for verification and no one has received verification codes. Reading comments on this forum, it appears there's a problem with your SMS service. The purpose of purchasing the interactive plan is for this monitoring feature. I switched from ADT Pulse thinking this system would offer the same features and I hope this can get resolved ASAP. If the SMS continues to be an issue, I will need to cancel and return your system since I'm not receiving all features purchased even on my first day of install. Please provide a response regarding resolution as soon as possible.
Thanks- vm
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