‎forgot my PIN | SimpliSafe Support Home
 
jstarr987's profile

Thursday, September 5th, 2024 1:06 AM

forgot my PIN

I rarely set my alarm on and I forgot my PIN.  How do I go about finding out what it is or changing it to something new?

Official Response

Community Admin

 • 

5.7K Messages

1 month ago

Hi @jstarr987 !

@dlpsr has the right idea! You can get your PINs on the SimpliSafe app:

  1. Tap the My System tab on the bottom right
  2. Select Location Settings
  3. Scroll down to the System Security section, and select PINs

Each PIN will be obscured. You'll have to select one, and tap the PIN box to reveal your current PIN. You can also change it there.

Alternately, you can also contact our Support team. If you reach out via live chat, you'll need to know the username (email) and password for your SimpliSafe account. And if you contact us by phone, you'll need to verbally confirm your Safe Word. Then the agent can tell you any and all info that's on your account.

3 Messages

Many thanks

1.3K Messages

1 month ago

It's in the app, location settings, pins.

3 Messages

Thanks!  Couldn't find it before!

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