Email Address keeps dropping from system. Have to re-verify every few days

Personally for me.  After upgrading to the new system back in February 2020, I have had a repeat problem that appears to be impossible for Simplisafe to fix..  I keep losing both mine and my wife's email address from the alerts.  I started back in March noticing that periodically I would have to Re-verify our addresses. Here it is September 2020 and I am doing it every other day and several times every day..  Technician after technician have tried to solve the problem by having me re-verify and that does not solve the problem. I have also been told to delete the email address and rhen add it back in again, but this too has failed to solve the problem.  For a while I was calling every time it did it. I probably have a history report that is 30 feet long if you print it out, not including.the report details.  I am sick and tired of this.  I pay for full service but only get partial.  
Why did I not have problems with the original system? Once I upgraded to the new system, problems started and nobody really seems to give a damn about doing anything to solve the problem except by putting a bandaid on it when they say, "I help you RE-VERIFY and that will solve the problem". It has not solved the problem in 7 months. For the about the last 2 months I have been asking for a manager to contact me, but obviously they do not CARE to do so. The Technicians are very nice but seem to be unable to solve the problem. I believe, since this started I have lost well over 30 hours of my life just sitting on the phone trying to find some at SImplisafe who can actually help.  I thought I found one, Victoria, but obvious to me, her sending it to her manager did nothering.  No calls, no fix and it keeps getting worse.