‎Email Address keeps dropping from system. Have to re-verify every few days | SimpliSafe Help Center
 
J

Tuesday, September 1st, 2020 10:54 AM

Email Address keeps dropping from system. Have to re-verify every few days


3 Messages

3 years ago

PLEASE, would someone with actually knowledge please contact me, and I am not talking about your phone Technicians. Each and everyone of them have been very nice but, they are unable to fix what ever is causing the problem.

3 Messages

3 years ago

By the way, I re-verified my email address this morning at 5:15am. I turned the alarm off about 6:00am...  Guess what, NO EMAIL.

Community Admin

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4.3K Messages

3 years ago

Hello,

So sorry to hear that you've been having trouble with Smart Alerts. A Smart Alerts contact will go back to "unconfirmed" if our server tries to send a message, but it bounces back as "undeliverable".
This is set up so that our server doesn't keep trying to send messages to addresses that no longer exist. And also, we don't want our messages to be flagged as spam.

One possible solution would be to add SimpliSafe's email address to your Email inbox's whitelist - which might also be called a "Safe Sender List", or similar. That can make sure that our alerts are not blocked.

Johnny M.
SimpliSafe Home Security
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