‎Downgrade not cancel | SimpliSafe Support Home
 
jillsharpfl's profile

Friday, December 15th, 2023 2:42 AM

Downgrade not cancel

Fix my stuff now

Community Admin

 • 

3.3K Messages

9 months ago

Hi @jillsharpfl, 

If I have this right, you tried to downgrade your monitoring plan, but the representative canceled the account? I've opened up a ticket with our escalated support team regarding this, they'll reach out to you soon to get this resolved. 

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.