‎Credit Card Removed After Recent App Update | SimpliSafe Support Home
Postman77's profile

Tuesday, February 7th, 2023 12:00 PM

Credit Card Removed After Recent App Update

Noticed this morning that my payment method had been wiped out in the app. Went to the webapp to double check, and saw that the payment method was listed, but when I went to "edit" it, it showed that it had been removed there as well. 

I'm assuming this must have been an update issue, as I did not remove the payment method myself (nor would I have wanted there to be an interruption of my monitoring service). 

Community Admin


3K Messages

1 year ago

Hi @Postman77, 

This is the first case I've heard of regarding this. Please let me know if you experience this again. If so, our dev team will investigate.

29 Messages

@emily_s​ Will do. I've since re-added my payment info and will see if its removed again at any point in the future. 

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