6 Messages
Connection Error The SimpliSafe App is Temporarily Unavailable
I keep getting this error message when trying to log in to the mobile app. No issues logging in to the web app.
I’ve done pretty much everything I’ve been able to find on YouTube/web searches to solve the issue. Also spent 2hrs with customer support last night and 1hr today. They couldn’t figure it out.
Anyone have any solutions?
emily_s
Community Admin
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3.4K Messages
1 year ago
Hi @connorlouissmith,
This error message typically occurs when you are traveling to a region that is not supported by SimpliSafe. Currently, we support the United States and the United Kingdom. Have you been traveling? If you are, I would recommend utilizing a VPN on your mobile device so you can access the SimpliSafe mobile app anywhere.
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lance843
1K Messages
1 year ago
Happened to me a few times, I just log out and delete app then reinstall and most times it resolves the issue.
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connorlouissmith
6 Messages
1 year ago
In my case I had to spend over 7+hrs on the phone with offshore and US support on 6 calls. The 5th call I had I was told I would be contact by what I understand to be a person on the back end that works on building and maintaining app functionality the next business day (I called over the weekend). I never got the call and had to call them only to spend 1hr on the phone to finally get connected to the right dept. I have no idea what he did, but within 30min he changed a back end setting and the app worked for the first time. This was in September, and even though I was given several months of free service, I was billed and cc charged in October.
I think that the tech is good, but I have never had a worse customer service experience in my life
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SHG
12 Messages
1 year ago
I have this same issue, after 2 years of flawless connection to the app on my iphone. It only occurs when my phone is connected to my in-home wi-fi, and does not occur when I turn wi-fi off and connect to the app via cellular data (5G).
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joycek
7 Messages
1 year ago
I am having the same issue.
I have removed the app & reinstalled. I have re-booted the base station & all updates are complete. I get periodic “SimplySafe App is temporarily unavailable.” Also text alerts on camera motion stopped, even though they are turned on in my settings.
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za55
3 Messages
1 year ago
Similar issues. My simplisafe system often doesn't connect to my phone and gives a data connection error. This has been happening only in the past few months. It's making the service almost useless. Like right now I can't even turn off my alarm from my phone.
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joycek
7 Messages
1 year ago
I have the same issue as za55 and this makes the service. In addition text notifications have stopped. The purpose of the service is to monitor, and without the app I cannot monitor.
"The SimpliSafe App is temporarily unavailable." and "Sarari can't open the page because the server can't be found."
I have deleted and reinstalled the app, I have done all the updates on the base station.
This has been going on for about 2 months and I am about to jump ship. Useless without the functionality I had before.
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SHG
12 Messages
1 year ago
To the other users having the same issue, are you by chance using any wi-fi mesh devices or wi-fi extender devices in your home? Just wondering if that might be a potential cause. Another odd fact: SimpliSafe keeps suggesting that the problem might be because I’m using a VPN on my iPhone or iPad, which I was NOT. However, I downloaded a VPN app and activated on my iPhone and IPad and amazingly, the SimpliSafe App ONLY works when I’ve got the VPN connected, but NOT when the VPN is disconnected. So using a VPN actually resolves the SimpliSafe connection problem. But I don’t want to use a VPN all the time because it breaks other apps/websites. I just want the SimpliSafe app to work as it should and as it did for 2+ years until recently.
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dmccloy95
2 Messages
1 year ago
Having this issue as well. I read really good reviews about this system, but cannot access it via the app or the browser -browser won’t even let me log in. I get the “temporarily unavailable” notification in the app. I have tried deleting the app and redownloading it, rebooting my phone, cellular data, and updating my OS/updating the app, and nothing works. Guy at customer service suggested all of these, and was very patient with me, but I cannot believe this issue has gone on as long as it has. Is there ANY update on this?
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SHG
12 Messages
1 year ago
I’m almost afraid to post this as I don’t want to jinx things, but three days ago this connection problem disappeared and the SimpliSafe app on all three of my iOS devices is connecting via home WiFi to the SimpliSafe base station and all devices like it was before the problem started a month ago. And I have made ZERO changes to my home WiFi, no changes to my Deco mesh network, no firmware updates to SimpliSafe, and no app updates to SimpliSafe. It just started working again. I’m not using a VPN on the iOS devices, but SimpliSafe works even if I turn VPN on. Apple just pushed iOS 17.1.2 after my SimpliSafe app started working again and I hesitated to download the Apple update, but I went ahead after a couple days and everything still works as it should. With no SimpliSafe app / firmware update, this “fix” is inexplicable, but I’ll take it. Hoping it doesn’t revert !
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Safe
6 Messages
9 months ago
I am getting this error since yesterday while using VPN. Only when the VPN is disconnected the error disappears. Can you fix this issue ASAP? I need to use VPN.
App used to work on VPN so many months so needs to fixed now
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birchsammy
2 Messages
9 months ago
I am also having this same issue with the app and webpage, I have tried logging out and in again, deleting and reinstalling the app, and I continually receive the same message. I have even tried setting up a new account nothing works!
Even tried using 4G not WiFi, and with the VPN off!
I never had problems before this week. I’ve reconfigured my whole system with the keypad and base station. This is soo annoying and time consuming.
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donhannant
4 Messages
9 months ago
Same here. Get the ‘temp unavailable’ message on both my iPhone and iPad even though it’s worked for a few years on both devices and I haven’t changed anything. I have Nord VPN, but that’s been in place throughout and no problems up until recently. Have done the usual logging off, removing app but nothing has worked. I have travelled outside uk, but again, that’s never caused an issue before. What do you advise please?
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WhoKnows
3 Messages
8 months ago
Same issue here. Iphone 12Pro IOS 17.3.1. I have NordVPN. Deleting/reinstalling app didn't make a difference. VPN on/off DOES make a difference. The Simplisafe app WILL NOT RUN with VPN enabled UNLESS Threat Protection is set to OFF in the VPN app.
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