‎change time zone | SimpliSafe Support Home
 
K

Thursday, November 29th, 2018 1:43 AM

change time zone

I cannot figure out how to change the time zone on my devices.  I looked at a forum post that just says oh go to the right side and change location settings or the edit button.

those buttons do not exist on my dashboard on the computer, the app, or the device itself.  There is no edit button i've found on the "view account" page.  There is no location setting that has anything other than trying to get me to subscribe.

I called customer support, they said they changed the time for me, but it is possible under the edit button.  There is no edit button that i"ve seen.  Screenshot to me where it is please because i don't see any way to get to it...

plus the Settings tab on my computer online dashboard is unclickable.  On the mobile app i can get to the settings but on the computer i cant.

Advocate

 • 

2.8K Messages

5 years ago

On your dashboard page (after you've logged in):

Click on 'Settings' (there should be a menu bar or links to the left hand side of your main dashboard page).
Under Settings, click on 'Monitoring'.
In the section 'Monitored Address', scroll to the bottom of that section, there should be a Time Zone setting with an arrow drop-down option to choose your timezone.

Your Settings should be usable - do you have interactive monitoring?  If so, call SS again and ask why the Settings option is not active for you.  If not, I'm not sure what options are available for those without the interactive monitoring plan, call and ask SS.

434 Messages

5 years ago

From the app,  the 3 horizontal lines in the top left.will make visible Settings (as well as other options). However, I do not see where to adjust your timezone from the app.

On the dashboard from a computer, the word 'Settings' is not selectable. It is a heading for the selectable items below it (Monitoring, PINs, System, Devices, Integrations, Alerts).

If you are not on the $25 interactive plan, I believe all choices will still be visible, but not all can be selected.

Advocate

 • 

2.8K Messages

5 years ago

^  If 'Settings' does not appear in your sidelinks/menubar, then it should be under 'Monitoring' - check that section, it should be at the very end of the Monitoring section.

Not knowing if it's available for the 14.99 plan, simply call simplisafe to have them change the timezone for you.

2 years ago

navigate to the "Monitoring" section of your account. There, you'll find the option to select Pacific Time by scrolling down to the end of your address information.

1 Message

1 year ago

I cannot save my settings to correct the timezone issue.  I guess I have to setup my monitoring info before the setting can be saved.  Anybody have any ideas to fix this?

Community Admin

 • 

70 Messages

Hi @thecigarman,

 

Is the timezone on the app the same as the timezone on your phone settings? 

2 Messages

@thecigarman​ I asked that in product support chat, and they said they can change that on their end. 

2 Messages

@thecigarman​ I would also add that's a disappointing solution to an app that doesn't work very well.

Community Admin

 • 

5.3K Messages

Hi @dclark1954 ,

My team member Harriet asked the question, because the Timeline on the SimpliSafe app should be basing its timezone on your phone's clock - so if you go somewhere in a different timezone, the Timeline should automatically display based on your current location.

New to the Community? Get started by reading our Welcome Post.