‎Cannot See Devices on the App | SimpliSafe Support Home

Saturday, May 23rd, 2020 12:10 AM

Cannot See Devices on the App

I don't have full monitoring, only cameras are recording. However I cannot see integrations or devices on my app, I can only see the camera and timeline.

1 Message

4 years ago

App does not show devices.

Community Admin


534 Messages

4 years ago

Hi @lindapryor22,

Would you be able to elaborate a bit as to what you are saying? Are you able to see your devices if logged in to your account through SimpliSafe.com but not the app? If you let us know, we'll try our best to help you troubleshoot any issues that you are having.

SimpliSafe Social Team
SimpliSafe Home Security

4 years ago

Same as lyndapryor22,
logged in on app and on PC. only Dashboard, timeline and cameras are accessible. All other selections have a greyed out paddlock, so can't open devices, system, PINS, Alerts, etc.
Do we have to subscribe for that? I purchased door sensors, so I should be able to open devices and see those.

4 years ago

how do I change my property name?



5.9K Messages

@david.borrett_44K3J7 you have to call support and they will do that for you.
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