1 Message
Cannot log into system
Is anyone else having issues logging into the web app? I have been having trouble logging in for the past several weeks. I can get to the login screen without issue, and then verify my device. The app then gets hung up on the screen that says "Connecting to Simplisafe". It sits there forever, and never actually connects.
I have tried logging in using Chrome, Brave and Explorer.
I have tried logging in using Chrome, Brave and Explorer.
captain11
Captain
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6.2K Messages
4 years ago
darosrd, if you are still having issues this morning suggest you call support. Or, SS team, provide world class service and proactively call the customer.
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captain11
Captain
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6.2K Messages
4 years ago
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shadowmantj
6 Messages
4 years ago
The Base Station looks and operates just fine, test signal ok.
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jsok
1 Message
4 years ago
I was told if I have an emergency I can call customer service! I reminded the rep that I had been on hold for nearly 30 minutes so if it was an emergency, it was probably too late for that.
They will notify us when it's fixed. Just like they notified us when it went down. This rep was speaking from a script that could not have been written by a competent individual.
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simplisafe_admin
Community Admin
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812 Messages
4 years ago
Last Friday evening there was an interruption, for about two hours, to our account services that lead to many users' inability to use the SimpliSafe app or to manage their accounts through SimpliSafe.com. While our monitoring services were unaffected during this period and alarms were still able to be responded to, we understand that this is an area in which we have fallen short of the expectations that we, ourselves, and our customers hold us to. Know that while our first priority is keeping our services up and running to ensure the safety of all of our customers' homes, we are working on our processes for notifying our customers in the future.
As this issue was resolved shortly on Friday, any customers who are having issues should contact our Support Team to troubleshoot their specific issues. Support can be reached at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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pam
1 Message
3 years ago
When i try to login it tells me ti verify my account by checking my email
but they send NO. Email fir me to verify.
they are charging me for something cant access
very dissatisfied
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