‎Camera no longer on app | SimpliSafe Support Home

Sunday, March 29th, 2020 8:38 PM

Camera no longer on app

One of my outdoor cameras, labeled "Driveway" has completely disappeared from my camera dashboard on the app. The camera itself is still physically in place, mounted on the side of my garage and receiving power, but does not at all show on my dashboard. From all that I can tell, it "disappeared" about one month ago. I can simply reinstall the camera on the app. I'm just wondering if anyone else has experience this type of issue?

24 Messages

10 months ago

Did you ever add it back in?

1 Message

7 months ago

Did anyone from SimpliSafe ever respond to this? I had the same issue today.

I can certainly re-install the camera, but I should not have to and this should definitely not be happening. If it disconnects, that's one thing, but to totally disappear from the device list is very concerning.


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