Bug Report - Attempting to set up my Simplisafe system
I have a new system, not yet under a monitoring contract. On my Android phone I went into the Simplisafe app into the "Location Profile" and entered myself as the primary contact. When I pressed "Save" I get an error that reads
"Invalid parameter: 'signature' - Reason: signature must be given and less than or equal to 32 characters long"
This is a user interface error on several levels: 1) The error message does not explain the cause in a way that the customer can fix the problem, 2) Upon talking with Simplisafe tech support I was told that I should not be able to try to make entries in the location profile at all, "it is a new release and this is a bug." 3) Simplisafe does not have a customer issue tracking system that provides an issue ID so I can follow up for resolution of my issue.
The good news is the 2nd level tech support person was able to determine the cause was the lack of a monitoring contract. Further, the 2nd level support was able to link me to this issue discussion board where I could document my experience. I have a screen shot of the problem,
The 1st level support person did not know how to address a new bug report. I politely insisted on talking to 2nd level support (a supervisor?) rather than just dropping the issue.