‎Black screen when viewing camera on phone app | SimpliSafe Help Center
 
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Thursday, May 9th, 2019 11:40 AM

Black screen when viewing camera on phone app







92 Messages

4 years ago

I'm having a similar issue on the iPhone app which started a few days ago. Live viewing seems OK, but viewing recordings in the timeline often goes black with a red unavailable triangle. If I go into the full screen playback it plays OK.

5 Messages

4 years ago

Same problem I believe on my app, but I am not able to see live video feeds from web either now.

iOS iPhone 8 - SimpliSafe app (just updated today Jun 4th)

When opening my camera's live feed I get a blank black video feed (but do hear audio).

Closing app and restarting phone didn't help.

Timeline view, I can see recordings (GIF) but then when I tap to play said recording, I get a blank black video (but again I do hear audio).

1 Message

4 years ago

Same problem here.

1 Message

4 years ago

Same problem here. I get a grey screen in the app, but I can view the live recording on my account from a computer.

1 Message

3 years ago

Just got simplisafe today and I am experiencing the same problems on the app on my iPhone. Is anyone taking actions to fix this?
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