Using Your System
Account & Billing
Monday, July 18th, 2022 9:18 PM
My app will not open on my phone, I can open it on my husbands phone.
9 months ago
1 year ago
@bakers49 Unfortunately, you haven't posted enough detail (phone model, operating system, version etc) for me to adequately reply on your issue. Some have uninstalled and reinstalled the app, but suggest you call SS directly and troubleshoot with an agent. SS will be more than happy to assist.
Please post your outcome here if you get a chance.
The Captain brings up some great questions. If you could let us know the make and model of your phone, as well the version of your operating system, that could help point us in the right direction. It would also be great to know exactly what's happening - is the app not loading anything at all, or are you getting error messages?
I installed a second SS system in a vacation home and successfully included on my SS phone App. However now when I try to toggle from my primary home SS system to my new SS location, it quickly reverts back to the primary Location. I cannot access the new system from my app. It does work on my laptop, toggling back and forth to the two locations, but does not toggle to the New Location ?
@mcdoodlings Call SS to troubleshoot. Also, they do have a business version that is designed for mutliple locations, so it can be done.