Apps and Login
Get answers to your questions from fellow SimpliSafe customers. Chat about software, monitoring plans, and permits here.
App
My app will not open on my phone, I can open it on my husbands phone.
Post
•
Updated
3 months ago
360
5
0
Responses
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.
Related Conversations
How to log in?
Post
4
0
App
Post
0
0
APP
Post
1
0
captain11
Captain
•
6.3K Messages
2 years ago
@bakers49 Unfortunately, you haven't posted enough detail (phone model, operating system, version etc) for me to adequately reply on your issue. Some have uninstalled and reinstalled the app, but suggest you call SS directly and troubleshoot with an agent. SS will be more than happy to assist.
Please post your outcome here if you get a chance.
(edited)
0
0
davey_d
Community Admin
•
5.7K Messages
2 years ago
@bakers49 ,
The Captain brings up some great questions. If you could let us know the make and model of your phone, as well the version of your operating system, that could help point us in the right direction. It would also be great to know exactly what's happening - is the app not loading anything at all, or are you getting error messages?
0
0
mcdoodlings
1 Message
2 years ago
I installed a second SS system in a vacation home and successfully included on my SS phone App. However now when I try to toggle from my primary home SS system to my new SS location, it quickly reverts back to the primary Location. I cannot access the new system from my app. It does work on my laptop, toggling back and forth to the two locations, but does not toggle to the New Location ?
Thank you
Michelle
3
0
dvo
1 Message
3 months ago
I was surprised when disarming the Away Mode from the app all I had to do was press Off. I was not prompted to enter my pin or anything. The question arose that if someone got my phone could they simply turn off the alarm from the app and then break into my home? When I come into the house I must enter the pin to disarm but not when I use the app?
5
0