‎App Volume very low and no adjustment | SimpliSafe Support Home

Sunday, November 8th, 2020 11:59 PM

App Volume very low and no adjustment

I am doing a test run of solo Simplisafe Pro Camera with the Simplisafe app as an unsubscribed customer while I decide if this is the product I wish to use in my home.
My main concern is how to turn up the volume as heard on my connected device. I searched blogs and see Simplisafe has been asked this question before but don't see answer for a solo camera setup and hoping to find an answer to this issue.
Yes, I confirmed the connected device's volume is turned up. Also tested with several devices and all have same volume performance issues.
Thanks for any help.

Community Admin


510 Messages

3 years ago

Hi @owmarcy,

Just to confirm, you can always hear audio when viewing live footage or a recording but it's just very quiet? If the problem is more that it is cutting out a lot that may be due to the Wifi connection. As SimpliSafe cameras are primarily for security purposes, video takes priority over audio, so when a camera has a less than ideal Wifi connection, the audio will be the first to have any issues.

To check and see what Wifi signal strength is available to your Video Doorbell Pro, please follow these steps:

  • Open up the SimpliSafe App and log in to your account.
  • Navigate to the Cameras tab at the bottom of the screen.
  • On this page, press on the ‚öô Gear icon near the top of the page.
  • Select your Video Doorbell Pro.
  • After scrolling down, you should see an option called Connection Strength.
  • Using that item you can run a check on the Wifi signal strength that your Video Doorbell Pro has to work with.

SimpliSafe Social Team
SimpliSafe Home Security
New to the Community? Get started by reading our Welcome Post.