‎App Volume very low and no adjustment | SimpliSafe Help Center

Sunday, November 8th, 2020 11:59 PM

App Volume very low and no adjustment

Community Admin


491 Messages

2 years ago

Hi @owmarcy,

Just to confirm, you can always hear audio when viewing live footage or a recording but it's just very quiet? If the problem is more that it is cutting out a lot that may be due to the Wifi connection. As SimpliSafe cameras are primarily for security purposes, video takes priority over audio, so when a camera has a less than ideal Wifi connection, the audio will be the first to have any issues.

To check and see what Wifi signal strength is available to your Video Doorbell Pro, please follow these steps:

  • Open up the SimpliSafe App and log in to your account.
  • Navigate to the Cameras tab at the bottom of the screen.
  • On this page, press on the ‚öô Gear icon near the top of the page.
  • Select your Video Doorbell Pro.
  • After scrolling down, you should see an option called Connection Strength.
  • Using that item you can run a check on the Wifi signal strength that your Video Doorbell Pro has to work with.

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