3 Messages
App not showing system that's already set up
I am having the same problem--also on iOS 15.2.1. The problem has nothing to do with trying to login to two accounts at once. I can login to a second account from the app and can see the basic account information. However, the app does not see the installed SimpliSafe system. It opens to this screen:
Welcome to SimpliSafe
Let's set up your security system now.
<Set up System Button>
If you press the button it asks you to enter the site name and continue with the initial setup.
The system itself is still working fine. I confirmed that test signals are being received and the history and configuration all look fine if I login to the account from a desktop browser. However, the app on the phone doesn't think there is a system installed on this account.
nirhasabnis
1 Message
1 year ago
Is this issue resolved? I still see it on my iphone. iOS 16.3.1. App version 2078.72.0
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