‎App error message | SimpliSafe Help Center
 
North3's profile

Monday, May 30th, 2022 10:55 AM

App error message

​This app error message started three days ago:​

​”Device connection problem “​

​It happens when checking the temperature sensors. ​
​The temperatures are updating, regardless of the message. ​
​I have a 2nd generation system. ​

Community Admin

 • 

4.3K Messages

10 months ago

Hi @North3 ,

So you have a SimpliSafe Original, and the error pops up on the app only when you're checking the status of your Temperature Sensors. Does your system work as normal otherwise? I'm reporting this to our engineering team.

16 Messages

@davey_d​ 

Hi d_d, yes, my system works normally despite the error msg and the delay. 
I check (refresh) the temp sensors daily on my 2nd home, especially in the winter. 
Today, I didn’t receive the error. But it happened for three consecutive days. 

Community Admin

 • 

4.3K Messages

Ah, it's possible that it might be an issue on the server side, but it might have already been resolved. Keep us updated if you see the error again.

New to the Community? Get started by reading our Welcome Post.