‎App doesn't have fingerprint login feature!! | SimpliSafe Help Center

Monday, June 14th, 2021 8:01 PM

App doesn't have fingerprint login feature!!

Community Admin


4.3K Messages

2 years ago

Hi Thomas,

The SimpliSafe app does have an option for biometric input, but it's more of a way to lock the app after you've already logged in - so if you accidentally left your phone unlocked for a second, someone can't just grab it quickly and have access to your system as well.
To access App Lock, head over to the ‚ò∞ Menu on the SimpliSafe app, then tap your email at the top, then Configure App Lock.

As for the other issue - the app should actually be keeping you logged in at all times, unless you purposely log off, delete and reinstall, or if a recent app update needs to wipe the security credentials stored on your phone (which should not be frequent).

We have heard of a small number of users having a similar issue and our Tech Specialists are already investigating. Hopefully our engineers can get to the bottom of this soon!

- Johnny M.
SimpliSafe Home Security
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