‎App can't stay logged in, MFA doesn't work outside of US and UK | SimpliSafe Help Center
jeanpralosimpisafe's profile

Friday, September 9th, 2022 8:16 PM

App can't stay logged in, MFA doesn't work outside of US and UK


​Same problem here seem to log me out everyday, it is bloody annoying to be honest and render the app almost useless. I use the app daily rather than keypad and every day I have to log back in and sometimes multiple time a day.​

​I can not activate multi factor authentication as I do not live in Canada, US or UK. I am paying the premium subscription as this is the only way I can monitor my alarm remotely and activate / de-activate it  via the app.​

​Device: iphone 8, iOS 15.6.1  , simplisafe app Version 2078.41.0​

​Definitely sounds like a token expiring to me, now happy to set 2fa but can we have support of MFA devices or at least do it by email via a code ?​


This post was created from this comment on different post

Official Solution

Community Admin


4.3K Messages

7 months ago

Hi @jeanpralosimpisafe ,

I'm really sorry to hear about your situation. Yes, unfortunately we're not able to support our systems and services outside of our two markets - the US and the UK. The fact that confirmation messages can't be sent to outside those two zones is part of why.

But I will escalate your case to our specialist team, and they might be able to come up with a solution for you.

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