![Captain Captain](https://sprcdn-assets.sprinklr.com/2088/79c9d424-caeb-4723-ae43-e5bc335da7e8-690536442/favicon_white-border_2x_p.png)
Captain
•
6K Messages
Android App To Make changes on Primary and Secondary Contacts - a mess!!!
Just back from FL on vacation, I found out what it's like using the phone app to update primary and secondary contacts. As punishment, the person who designed it should be forced to use it.
I wanted to have my neighbor, an existing secondary, to the first primary, then move myself to the second primary, and then my wife to the first secondary contact. Easy you would think, but after trial and error, I finally figured out how SS would force me to do it, retyped, saved, and updated several times and then it finally was done. SS, you have to make the app simpler to use...hey, it's in your name! C- for the entire experience, and I am being generous.
Just wanted to add that when I got home I used my desktop, using the web portal. In under 30 seconds, done. A snap!
Official Response
davey_d
Community Admin
•
5.7K Messages
6 months ago
Hi Captain,
Thanks for the feedback. I definitely want to put this in front of our app team. If I have this right, your feedback is that you don't like the more touch-based UI, and prefer just being able to change the text boxes like on the webapp?
As a reference, this is the current process for changing Primary Contacts via the SimpliSafe app:
On the webapp side, the process is:
1
0