‎All devices dropped from system. | SimpliSafe Help Center
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topoftiger's profile

Monday, January 23rd, 2023 9:42 PM

All devices dropped from system.

Entering the house with the System set to 'Away' mode I noticed the System didn't recognize I opened a door, no ticking down to enter password into keypad. So online I logged into my account and saw all of my devices to windows\doors\alarms were all missing. Nothing was attached to the System! What is unsettling is there was no alert letting me know a problem existed. So essentially I had an empty 'System' I could turn on or off not knowing for a few days it was doing nothing. I had to reset (register) every device in the house. 

BTW I've used SimpliSafe for many years now and upgraded from the original system several years ago. 

Has anyone else run into something like this?

Community Admin

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97 Messages

4 days ago

Hi @topoftiger, 

I'm sorry to hear this! When did you notice that your devices disappeared from your system? I have not heard of anyone else having this problem recently. 

2 Messages

4 days ago

A week ago I noticed System didn't recognize my entry into house so I checked online and found nothing connected. There have been some local power failures recently but they've never caused this problem in the past.   

Community Admin

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97 Messages

@topoftiger​,

Got it! This might have been a one-off situation related to the local power failures. But if you run into this issue again I recommend giving our Support team a call at 800-548-9508.

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