‎Alarm canceled texts no longer received | SimpliSafe Support Home
 
Boring_Joe's profile

Wednesday, September 27th, 2023 5:09 AM

Alarm canceled texts no longer received

I no longer receive a text message when an alarm has been canceled (by keypad PIN, for example).  I receive the alarm triggered texts but not the alarm canceled texts. Is this normal?  Has SimpliSafe changed this behavior?

Community Admin

 • 

2.4K Messages

 • 

10 Points

5 months ago

Hi @Boring_Joe, 

I flagged your case to our engineers and they were able to resolve this issue on their end - you should receive text messages when an alarm is canceled again. If you find that isn't the case, please let me know!

75 Messages

@emily_s​ Hi, Emily. I’m still not receiving alarm canceled texts. Can you please ask someone to look into it?  If necessary, please contact me by email as I’m not available by phone during the day. Thanks. 

75 Messages

@emily_s​ I’m still not receiving alarm canceled SMS texts. Can you please look into this and let me know?  Thanks. 

Community Admin

 • 

2.4K Messages

 • 

10 Points

@Boring_Joe​ I forwarded your case to our engineers to look into again. Someone may reach out to you to further their investigation, so keep an eye on your email for their message!

New to the Community? Get started by reading our Welcome Post.