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ukguy

2 Messages

Friday, May 10th, 2024 4:38 AM

Add member log-in

How does a family member log-into my account ?  On their cellphone app my wife inputs MY e.mail and the password but doesn't let her in.  It pops up with a QR code and says to scan - but how.??

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4 months ago

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Accepted Solution

captain11

Captain

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6K Messages

4 months ago

@ukguy My wife and I for the past 10+ years (as long as there has been a SS app) have used it for both of us, no issues. If you having issues, call support. BTW, SS is currently workingon multiple users for the same account.

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davey_d

Community Admin

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5.7K Messages

4 months ago

Hi @ukguy ,

Thanks for checking in about this. After logging in with the email address and password, you should get a text message with a confirmation code, and the SimpliSafe app would ask you to enter it. But a QR code should not be involved.

Is there any other text on the screen that indicates more about what it is?

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ukguy

2 Messages

@davey_d​  - Thanks , I will let you know hopefully soon as I don't get to spend much free time with my wife !!

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4 months ago

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davey_d

Community Admin

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5.7K Messages

@ukguy​ glad you checked in. I've been informed by our app team that the iOS version of the app does have a QR code as a way to help with login.

You'll want to use the camera on your own phone to scan the QR on your wife's phone. That will confirm the login, instead of using the confirmation code via SMS.

Or there should be an X on the page, that will dismiss the QR code and allow you to use the SMS confirmation instead.

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4 months ago

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