7 Messages
Ad Blocker Detected
Very recently, I have started to receive a message when trying to log into the SimpliSafe Ap saying that it detected an 'Ad Blocker'. This occurs when using Firefox, Google Chrome or Microsoft Edge. I have searched everywhere and don't see any evidence that and 'Ad Blocker' is installed on any of the browsers.
emily_s
Community Admin
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3.4K Messages
2 years ago
Hi @genethomaier,
Do you have an anti-malware system, like Malwarebytes, installed on your computer or as an extension on your browsers? Our login application needs to execute some code, which some malware/adware blockers might not like. If you suspend the extension while logging into the web app, you should not get that message.
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genethomaier
7 Messages
2 years ago
I have a number of applications installed (Malwarebytes Free, Spybot, Norton Internet Security). These applications have been installed for a long time and I never had an issue logging into the SimpliSafe Control Panel until very recently. None of my browsers has any extensions related to malware.
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emily_s
Community Admin
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3.4K Messages
2 years ago
Hi @genethomaier and @Philco,
I just heard back from our engineers on this. They recommended using a different browser to access the webapp.
If that doesn't work for you, can you please let me know which web browser you typically use and its browser version? We'll use that information to create a ticket for further investigation.
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genethomaier
7 Messages
2 years ago
I have tried with Firefox, Google Chrome and Microsoft Edge. All of them have the same issue. I primarily use Firefox version 109.0.1 (64-bit). As mentioned before I have Malwarebytes, Spybot and Norton Internet Security installed. I also have NordVPN.
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Philco
3 Messages
2 years ago
I also have NordVPN.. Hmmm....
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emily_s
Community Admin
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3.4K Messages
2 years ago
@genethomaier and @@Philco,
If you disable your NordVPN, will that let you log into the webapp? NordVPN includes an ad blocker in its service which could be causing this.
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Philco
3 Messages
2 years ago
I figured this out, I think.
If NordVPN is running, even if the VPN isn't connected, it is doing "realtime threat protection" which apparently triggers this behavior when logging in to SimpliSafe.
If you slide the "threat protection" slider to the "Off" position, login works normally here. Obviously, that isn't ideal because you might forget to re-enable it later.
Would be nice if they could coexist.. I haven't run into this issue anywhere else.
Thanks!
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genethomaier
7 Messages
2 years ago
I have found that if you turn off "Threat Protection" but turn on "Use Light Version" you can login. I would like to know why SimpliSafe recently added code that would impact having "ad blockers" and/or "threat protection" active on a PC. This was not an issue until recently so SimpliSafe did do something.
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alpagano50
6 Messages
10 months ago
I am getting same thing>>>>
It looks like you may be using an ad blocker
We've detected an ad blocker that is preventing SimpliSafe from displaying certain features. To continue using the SimpliSafe app, you will need to allow "https://webapp.simplisafe.com" or disable any ad blockers you are using.
Reload the page after you've made changes to your ad blocker.
I need Help
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