Ad Blocker Detected

@genethomaier​,

This is new to me! I'm reaching out to our engineers to see what could be causing this. I will give you an update when they get back to me.

@emily_s​ Thank you. I'll be waiting.

@emily_s​ Since I can't log into my Control Panel, would you please let me know if my system is impacted by the following and if I am, what exactly I need to do? "For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected."

I'll be waiting for your response.

@genethomaier,

I'm still awaiting a response from our engineers regarding the popups you are seeing. For your second question; I just took a look into your account and your system is not impacted. 

I have the same issue..  The login process has suddenly started to complain about ad blocking software that doesn't exist on my system.

I'm very concerned that the company I use to secure my house wants to avoid the software I use to secure my computer.  Please respect _all_ my security needs.  Reach out to your engineers and tell them their need to have your "login application needs to execute some code, which some malware/adware blockers might not like" should not outweigh my need to secure my computer.  Just because I trust you with my home security does not mean that I think it's impossible for your webapp to be hacked and for your code to be hijacked by malware.  For all I know, it already has.

Find a better solution.  Your clients run security software for a reason and some of us work in the computer security area.  Our security concerns need to be addressed.

Thanks....

@emily_s​  Firefox 125

@genethomaier​, I'm happy to know you can log into the webapp now! An update to the webapp on January 5th included work for detecting ad blockers, which is why you saw that message when logging in.

But why is SimpliSafe now checking for ad blockers where before there was no need to?

@genethomaier,

The webapp is loaded in pieces, if one of those pieces gets blocked, it stops working. In the past when this happened, users were just shown a blank “loading” message on the screen; with this new update, it shows what the issue is - in your case an ad blocker.

The webapp does allow for ad blockers to be used. It seems that NordVPN adjusted their own blocking algorithm to cause this issue since we’re seeing an error message come up after our January 5th update. This is not unheard of. Our engineers are aware of some browser extensions that were not working with our webapp a year ago that now do. When NordVPN updates their blocking algorithm again, it may not block a piece of our webapp.

@alpagano50​ Do you have any ad blockers or VPNs installed on your browser that could be causing this? Or are you seeing this notification without even using one?